The Call Recording Software You've Been Waiting For

Large, medium, or small contact centers. Single or multiple sites. Traditional telephony, VoIP, or blended environments. Whatever your needs may be, we have the perfect Call Recording software to meet your call center performance requirements. We promise ultimate reliability and resiliency due to a wide variety of robust, fault-tolerant configurations that leverage standards-based components. Built around the principles of true open architecture, the VPI Call Center Recording Software provides unmatched flexibility in inwards and outwards integrations, endless scalability, and limitless capacity.

Reduces Total Cost of Ownership
VPI's call recording software integrates seamlessly into your existing infrastructure. Your own personnel can perform maintenance and upgrades with non-proprietary components. The Call Recording System also offers outstanding capabilities for migration to future technologies that build upon your initial investment.

Centralized or Distributed Storage Options
Unlimited storage capacity - Call Logging system can be configured for centralized or distributed storage. Store recordings online on redundant, hot-swappable hard drives - RAID 1, RAID 5, or RAID 10 - for Short Term or Long Term storage. Archive on long term storage media, such as DVDs, or on your Network Attached Storage (NAS/SAN) devices.

Sophisticated Data Management
Manage thousands of hours of call records to strategically meet your operational and information management needs. With VPI's call recording software, you determine how, where, and when to record, store, retrieve, and dispose of your call records.

Easy Migration Path
Can be implemented in enterprises with combined VoIP and circuit-switched telephony networks - preserving your investment in traditional ACDs/PBXs. VPI's call recording software captures all forms of communication over a VoIP network, including voice, email, Web chat, and agent desktop activity.

Advanced VoIP Call Recording
Unlike many other host-offerings, VPI's VoIP Call Logging Software enables organizations to use a single application interface to administer and record VoIP and traditional TDM recorded interactions, simple transition from traditional to IP telephony, easy file sharing and outward integrations with standard .WAV and .AVI file formats, and reliable high volume call recording of voice and screen interactions - reducing network bandwidth.